Microsoft Teams

Convalesce posts to one Teams channel when an incident opens, when its cause is found, when a fix needs you, and when it resolves.

Before you start

• A Teams channel you want the messages in.
• Permission to add a workflow to that channel.

Connect

1. In Teams, open Workflows and choose the template Send webhook alerts to a channel. Microsoft's guide, Send messages in Teams using incoming webhooks, shows each step.
2. Choose the Team and the Channel to post in, and press Save.
3. Teams opens the workflow's details page. Copy the address shown there.
4. Open Settings in the console and go to Notifications.
5. On the Microsoft Teams row, press Paste an address.
6. Paste the address into Address and press Connect.

One message is sent to check it works, and the address is kept only if it does.

What you are told

Choose the moments on Settings, under Notifications, in What you are told:

• An incident opened
• The cause, found or not
• A fix that needs you, or its pull request
• The incident resolved

Each is said once, with a link back to the investigation. Messages carry names and plain sentences only: none of your data is sent.

Change the channel or disconnect

• Replace connects a different channel in place of this one.
• Disconnect stops the messages and deletes the address.

Troubleshooting

• The check message did not arrive. Open the workflow in Teams, copy its address again from its details page and paste it whole. Microsoft's guide shows where the address is.
• Messages stopped. The workflow was turned off or removed in Teams. Turn it on, or press Replace and paste a new address.